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Top relationship building tips for super responsive newsletters.

By: Mark Luke


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Or ... how to build a relationship with your mailing list.

Building a relationship with a largely anonymous list of people who have randomly subscribed to your ezine or newsletter sounds like a hard challenge. In fact, it is much easier than you may think. Of course, you'll need to demonstrate a few character traits in the things you write. For example, you won't get far unless your honesty and ethics are unquestionable. Reliability and trust are the foundation of any good relationship and you'll need to build on them with charm and empathy for your reader's feelings. Add in a generous sprinkle of outspokenness and the ability to keep your writing newsworthy and current and you have a winning combination. Not all of these factors come naturally to everyone, but learning them is vital.

However, there are important factors that you can learn to put you ahead of the crowd as far as building great relationships with your readers is concerned. This is my own take on some of them that you can start doing right away.

The first and foremost secret is to never think about your readers as a list. 'List' is way too anonymous. You can't ever build a relationship with a list - relationships are for people.

Kickstart Today, the newsletter I've been writing for years, is read by thousands of subscribers, but every single paragraph is, in my mind at least, written to just one person. It may be a reader who asked a question. Sometimes it is a close friend who I imagine is sitting in front of me. Next issue it may even be you.

Keeping the image of one person in your mind is easy. Your writing becomes more of a conversation. And the more you write the easier it gets because readers will naturally write to you with comments and you can then keep them in mind as you answer them.

The strange thing is that the better you succeed at addressing one person in your writing the more you'll get emails from other people asking how you knew exactly what they wanted to hear. Your writing will resonate because there are only so many concerns to go round and by addressing one person's thoughts, you'll appear to be reading the minds of many.

The more you can make your writing appear to be one-to-one, the more of your readers will imagine themselves as the one you are talking to. It is like a whispered aside in a real conversation - it makes the listener feel special.

Well-meaning experts, who often pontificate about online writing techniques, love to trot out a couple of 'truths':

1. Eliminate the I's and Me's and maximize the 'you's'.

2. Your readers have to be trained to buy things from your recommendations. You must sell to them every time you write - so they know what is expected of them.

Forget it! Neither will help you build relationships with your readers.

The information that you provide in your writing is only one reason that people read what you have to say. Newsletters that are totally focused on topic tend to be quite boring to read. There is no personality. You can't build a relationship if you write like a text book. It is vital - especially online - to inject yourself and your life into what you write.

In my experience, so long as you are delivering the real information too, you can't talk about yourself and your life enough! I get far more emails about the personal things I write than about the stuff my newsletter is really about - and I love it!

A good newsletter is like a soap opera - it draws the reader into the life of the writer and makes him or her eager to know more.

Subscribers may say that they want the important content and nothing but the important content, but my experience clearly shows that it is the day-to-day life stuff you write about that really connects.

The other advice - that you should attempt to sell something with every communication - needs a very special kind of writer to manage successfully.

You will sometimes find a newsletter writer who has mastered the art of the constant hard sell, but most who try it just end up looking over-eager to grab your money.

When I write my own newsletters, Kickstart Today in particular, I can sometimes go several weeks without recommending anything at all. After all, if I haven't been using or reading something worth telling people about it is usually best to keep quiet! That way, when I do mention something that I genuinely recommend, the response is excellent.

How often you publish is another thing that can affect relationship building and should be thought about carefully.

It is hard to build a close relationship with your readers if you don't get to talk to them very often. It is tough to allow your readers to get to know you if you only 'speak' to them once a month, for example. As everything moves so fast online, even weekly publication can be too little unless you are a powerful writer.

If you can write without too much effort, go for at least twice a week. My own Kickstart newsletter was five times a week for a hundreds of issues and the biggest complaints were when I reduced to three times a week.

So long as you hold your readers' attention, the only complaints you'll get will be when you miss an issue.

Of course, if your newsletter is full of other people's writing and doesn't have a personal style, then very frequent publication may be a bad thing for you.

On that subject, a lot of publishers still use guest articles. While that isn't necessarily a bad thing, the best writing by far that you can publish is your own. As you build your relationship with your readers they will want to hear about you, your life and what you think. If you are going to effectively give them that, you just have to get on and learn to write. Or more accurately, learn to communicate.

And while we are talking about writing, try to unlearn most of what you've been taught about grammar. You are not writing for your English teacher, you should be writing like you are talking to a close friend.

The kind of writing that really builds relationships sounds natural when you read it out loud. Sentences start with and, words are contracted and the tone is informal.

Which brings us right back to the beginning - when you sit down to write, every paragraph that leaves your fingers is a conversation with one person who is sitting in front of you. An old friend, not a list. Relationship building has nothing to do with lists, it is about reaching one person at a time.

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